Eighteen Years Grooming and Education Centre Pvt. Ltd.

1. Privacy Policy

1. Information We Collect

We may collect:

a. Personal Information

• Name
• Phone number
• Email
• Address
• Date of birth
• Parent/guardian details (for minors)

b. Educational / Personal Details

• Academic history
• Career preferences
• Challenges shared during sessions
• Assessment results

c. Technical Information

• Device & browser details
• IP address
• Usage analytics

All personal and sensitive information is collected and processed only with the explicit consent of the user, or in the case of minors, with the consent of their parent or legal guardian, for the purposes stated in this Privacy Policy.

2. How We Use Your Information

To:

• Deliver counselling, guidance, and learning services
• Improve programs and user experience
• Provide communication and updates
• Maintain internal records

We do not sell or rent personal data. Information is used strictly for the purposes for which consent has been obtained and is not used beyond such purposes.

3. Confidentiality

All session discussions and personal information are confidential.

Information may only be shared:

• With written consent
• When required by law
• To prevent serious harm or where disclosure is required under applicable law.

4. Data Security

We use secure systems, but no digital platform is 100% risk-free. We do not guarantee immunity from unauthorized access.

5. Third-Party Services

We may use third-party platforms (payment gateways, analytics tools, communication apps). While the Company exercises reasonable care in selecting third-party service providers, their services are governed by their respective privacy policies, and the Company is not responsible for practices beyond its reasonable control.

6. User Rights

Users may request:

• Access to their data
• Data correction
• Data deletion (when applicable)
• Withdrawal of communication consent

All requests may be submitted via email to the Company’s official contact address and will be acknowledged and addressed within a reasonable time in accordance with applicable law.

7. Data Retention

Data is retained as long as necessary for:

• Service delivery
• Legal compliance
• Internal documentation

Afterward, data is securely archived or deleted. Certain information may be retained for legal, regulatory, dispute resolution, or record-keeping purposes as required by applicable law.

8. Use of Media & Testimonials

We may request permission to use photos, videos, or testimonials for promotional purposes. No media will be used without explicit consent.

9. Updates to Policy

Privacy policies may be updated periodically. Continued use of services indicates acceptance.

This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory, or operational requirements.

Any updates will be published on the Company’s official platforms. Continued use of the services after such publication shall be deemed acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

Where required under applicable law, users will be notified of material changes and consent will be obtained accordingly.

2. Disclaimer

1. Not a Substitute for Medical or Psychological Treatment

We do not provide:

• Therapy
• Medical treatment
• Psychiatric diagnosis
• Emergency mental health services

Users requiring professional medical help should consult licensed experts.

2. Personal Responsibility

Guidance and recommendations are for self-awareness and growth. Users are solely responsible for their decisions and outcomes.

3. No Guaranteed Results

We do not guarantee:

• Emotional or behavioural changes
• Academic or career success
• Life transformation
• Psychological improvements

Results depend on user participation and individual circumstances. This clause does not exclude responsibility for deficiency in service as defined under applicable laws.

4. Accuracy of Information

We strive to provide accurate information but cannot guarantee that all content is error-free or up-to-date.

5. Educational Use Only

All materials are for learning and development, not medical or therapeutic use.

6. External Links

We are not responsible for third-party websites, content, or services linked from our platforms.

7. User Participation

Program effectiveness depends on user honesty, participation, and cooperation.

8. Limitation of Liability

The company is not liable for:

• Emotional distress
• Financial or academic loss
• Missed opportunities
• Personal conflicts
• Life decisions made by the user

The Company shall not be liable for outcomes arising from personal decisions made by users based on guidance provided. However, this limitation does not exclude liability for proven deficiency in service, negligence, or violations of applicable law. Users participate at their own risk.

9. Policy Changes

The disclaimer may be modified anytime. Continued use means acceptance.

10. Severability

If any provision of these Terms or policies is held to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

11. Force Majeure

The Company shall not be held liable for any delay or failure in performance due to events beyond its reasonable control including acts of God, natural disasters, epidemics, government orders, lockdowns, war, civil unrest, power failures, internet or technology disruptions, or any other force majeure events.

In such circumstances, the Company shall be entitled to suspend, reschedule, or modify the delivery of services without being liable for any refund or compensation, provided reasonable efforts are made to resume services once the force majeure event ceases.

This clause shall be subject to applicable law.